Delivering customer service excellence key to success in the service industry, says DHL

Digital Television broadcasting operator, StarTimes Tanzania, urged its dealers at the weekend to deliver the best customer services to their clients if they are to thrive in business amid increasing rivalry.

DHL Express Tanzania has launched a new state of-the-art service point at Five Star Complex off Nyerere Road in Dar es Salaam as part of the company’s commitment to reinforce its service points across the country to serve its growing customer base.

Tanzania’s CRDB Bank PLC marked its Customer Service Week in the second week of October 2014. Among other things, and contrary to what is normal, the week was marked by some CRDB managers manning front line desks.

 Customers and the MD cut the cake to celebrate the Customer Service Week 5-9 October 2015.  Customers toast their glasses in celebration of the Customer Service Week 5–9 October 2015  A cross section of UBA staff with customer of the Bank during the celebration of the Customer Service Week 5 – 9 October 2015.  The Managing Director Mr. Demola Ogunfeyimi addressing UBA staff and Customers at the UBA banking hall at PUGU road during the Customer Service Week celebration.  Mr. Demola...

Mr Shamit Shah, Group Executive Director FiT.

Mr Dave (Centre) Freight in Time Financial Controller and guests.

Mr. Fred Mlay, Freight in Time Business Development Manager Tanzania with Guests.

Victor Maina, Air and Sea Freight Commercial Manager exchanging views with the invited guests.

CEO sign industries M.P Esmail giving a comment.

Invited guests mingle during the event.

Freight In Time (TZ) LTD (‘FiT’), the Authorized Service Contractor of UPS (NYSE: UPS), a global leader in...

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DHL Express Tanzania Managing Director Ahmed Abdi.

Retail expansion is key to DHL Express’ Africa business strategy. This is according to Sumesh Rahavendra, Head of Marketing for DHL Express, Sub Saharan Africa. The recently released A.T Kearney African Retail Development Index further validated the company’s plans as it ranked the top 10 countries in Sub-Saharan Africa for retail expansion and highlighted Rwanda, Nigeria, Namibia, Tanzania and Gabon as Africa’s most attractive markets for...

DHL Express Tanzania Managing Director Ahmed Abdi. Retail expansion is key to DHL Express’ Africa business strategy. This is according to Sumesh Rahavendra, Head of Marketing for DHL Express, Sub Saharan Africa. The recently released A.T Kearney African Retail Development Index further validated the company’s plans as it ranked the top 10 countries in Sub-Saharan Africa for retail expansion and highlighted Rwanda,...

Charles Brewer, Managing Director for DHL Express Sub-Saharan Africa.

As with many other industries, the logistics industry has traditionally been male-dominated, but this has been changing over time

The workforce landscape has evolved quite significantly over the last few decades, with women in leadership and milliennials (Generation Y) taking centre stage as the drivers of business performance in the future.

As with many other industries, the logistics industry has traditionally been...