What do customers really want?

Fatima Sullivan, Vice President of Customer Services for DHL Express Sub-Saharan Africa.

*Study shows customer experience will overtake product and price as a key brand differentiator by 2020

In an ever changing and fast paced world where alternatives are rife, customer experience is rapidly becoming one of the most important elements of a business’ success. According to the Institute of Customer Service(1), the driving factor that will determine decisions going forward will be the level...

Dewji Blog

Habari Zinazoendana

10 years ago

TheCitizen

01 Dec

M-Pawa clocks 1m customers

Six months since it was launched, M-Pawa – a partnership between Vodacom’s M-Pesa and the Commercial Bank of Africa (CBA) has attracted one million customers, it was announced yesterday.

 

11 years ago

TheCitizen

20 Jul

Banks should not ignore customers

One cannot define a noun by its adjective. Only the dictionary approach explains fairness as “the quality of being fair.”

 

11 years ago

TheCitizen

31 Oct

Bank tasked over ‘ghost customers’

>Managers at Twiga Bancorp, were yesterday taken to task over ‘ghost customers’ whose loan interest was shown as amounting to Sh584 million that could also not be accounted for.

 

11 years ago

Michuzi

Vodacom Customers to get more minutes on Zogo

 

11 years ago

TheCitizen

12 Oct

New bank eyes rural customers

It was all cheers as VisionFund Tanzania, a new banking facility, was officially inaugurated in Arusha the other week with prospects that it would boost small businesses and reach out to rural farmers.

 

10 years ago

TheCitizen

26 Aug

Service for M-Pesa customers eased

Tanzania’s M-Pesa customers can now receive and send money in less than five minutes around the world.

 

11 years ago

TheCitizen

10 Mar

Give us value-for-money in mobile phones: customers

Mobile phone operators in the country have been called upon to fix recurrent quality issues and give value-for-money services to their clients.

 

5 years ago

Android Authority

12 Mar

Samsung is helping its customers fight the coronavirus

Samsung is helping its customers fight the coronavirus  Android AuthoritySamsung Galaxy Buds+ arrive to the US in Red, ships March 20 - GSMArena.com news  GSMArena.comSamsung ‘Galaxy Sanitizing Service’ will disinfect your smartphone to fight coronavirus  9to5GoogleThe Samsung Sanitizing Service fights coronavirus by disinfecting your phone for free  PhoneArenaSamsung’s Galaxy Buds get a colourful advantage over Apple's AirPods  ExpressView Full coverage on Google...

 

5 years ago

The Verge

22 Mar

GameStop will temporarily close all storefronts to customers

GameStop will temporarily close all storefronts to customers  The VergeGameStop Closes California Stores, Will Not Pay Employees During Shutdown  CBR - Comic Book ResourcesGameStop is now closing all US stores after trying to claim they’re too ‘essential’ to close  BGRGameStop Finally Closes Stores To Customers  KotakuGameStop Subsidiary EB Games Shuts Down All Stores In Canada  Spiel TimesView Full coverage on Google News

 

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